Terms & Conditions

In order to make arrangements for your flight, hotel, car rental, tour, cruise, or other travel arrangement, we require that you acknowledge and agree to the following terms and conditions:

Agency
DC EXPLORERS, LLC doing business as ENLIGHTEN EXCURSIONS and ENLIGHTEN EXCURSIONS ROMANCE TRAVEL (“ENLIGHTEN”) acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”). ENLIGHTEN is not responsible for behavior, acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.

I understand that ENLIGHTEN is not the source or supplier of the travel services I have requested, and acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold ENLIGHTEN responsible should any of these suppliers: 1) fail to provide the travel services I have purchased; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience.

I understand that even if ENLIGHTEN is the merchant on my credit card transaction, ENLIGHTEN’s services consist of facilitating the sale and paying the Suppliers, and once ENLIGHTEN provides said services, I agree not to dispute the credit card charge. If a Supplier does not provide the service or ceases operations, I understand that my only recourse will be against the Supplier. If a Supplier goes bankrupt, my only recourse, unless covered by a travel protection plan that covers this circumstance, will be to file a claim with the Supplier’s bankruptcy court.

I accept that ENLIGHTEN is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control.

I agree that the courts in Montgomery County, Maryland will be the exclusive jurisdiction for any and all claims by or against ENLIGHTEN, and I hereby submit to the personal jurisdiction of those courts.

Airline Baggage Fees
I accept that in addition to any air and land package I might purchase, airline baggage fees may apply. I understand that the information on baggage fees can be found at each airline’s website.

Group Trip Notice

If you are participating in a group trip, each individual in the group is receiving a discounted group rate. If your group is cancelled (whether by the group leader, the supplier, carrier, resort, or failure of the group to meet the contract definition of a group, etc.) the contracted group rates may no longer apply and your vacation amount may be subject to change. The amount can change even in cases where the trip is fully paid and non-refundable.

Hazardous Materials
Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids aboard aircraft. If you do not understand these restrictions, contact your airline or go to the “Dangerous Goods” page on the Federal Aviation Administration website for more details.

Price Increases
I understand that the airline tickets, air tours or other products I am purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. I acknowledge that I may be charged additional sums by ENLIGHTEN to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. I hereby consent to any post-purchase price increases and authorize ENLIGHTEN to charge my credit card for such additional amounts.

Vendor Disputes
ENLIGHTEN strongly recommends that clients use a credit card for travel purchases, to access their rights when possible under the Fair Credit Billing Act in the event the services purchased are not received. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating.

Travel Restrictions
I understand that it is my responsibility to know of any government restrictions to my ability to travel such as inclusion on the no fly lists or other judgements or restrictions based on past convictions for DUI, child support or sex offender charges that may prohibit me from travel. ENLIGHTEN assumes no responsibility for travel denied, interrupted or delayed for these reasons or similar reasons.

Travel Risks
I further understand and acknowledge that travel to many parts of the world may involve the risk of a variety of hazards to my health and/or safety, including but not limited to disease, crime, terrorism, and warfare. Because each traveler’s risk tolerance is different, ENLIGHTEN is not in a position to advise me whether I should travel to any particular place at any particular time. Rather, to assist me in making an informed decision, I should refer to objective third-party sources of travel information, such as that maintained by the U.S. Department of State.

Travel Documents
I will review my travel documents for accuracy upon receipt and understand that I may contact ENLIGHTEN if I have any questions. I understand that discounted fares typically involve restrictions and that changing any aspect of my travel arrangements may result in the payment of additional money.

Travel Identification
I understand that the Transportation Security Administration (TSA) requires me to carry a government-issued identification card in order to board a flight. I have been advised that the name, date of birth and gender that appears on the identification card must exactly match the same such data that is listed on my airline ticket and in my booking records. I acknowledge that my failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing me to miss my flight. I further acknowledge that beginning October 1, 2020, I must present a driver’s license or another form of identification that complies with the requirements of the Federal Real ID Act. I understand that if traveling internationally, I must have a valid passport and, depending upon my destination and nationality, I may need to obtain one or more visas.

Travel Information
Passport and visa information may be obtained by contacting the Travel Agent Section of the U.S. State Department at 202.647.5225 or by visiting the State Department’s Web site at travel.state.gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements. To obtain medical information, you may contact the Centers for Disease Control at 404.332.4559 or visit the CDC’s Website.

Cancellations
I understand that cancellations are subject to a $150 cancellation fee per customer in addition to any applicable supplier cancellation fees. I accept that ENLIGHTEN may require me to remit the $150 per customer cancellation fee directly to Enlighten Excursions prior to processing my cancellation with the supplier.

Travel Protection
Why is travel insurance so important?

In today’s changing travel environment, it’s important to protect your travel investment so you can relax and enjoy your trip. Unforeseen events such as flight delays, baggage loss or even a sudden sickness or injury could impact your travel plans. For your convenience, we offer a Travelex Insurance Services protection plan to help protect you and your travel investment against the unexpected.

For more information, visit Travelex Insurance plans.

The Travelex product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94 vestment against the unexpected.

Ready to purchase a plan, obtain a quote.

You may also use our travel agency location number 20-0142 to contact Travelex Insurance at 800-228-9792 for assistance purchasing a policy or answering specific questions.

NOTE Please note that your purchase of services from Enlighten Excursions by phone, email or from this site signifies your acknowledgement and acceptance of the preceding terms and conditions.